Return & Refund Policy — The 100's

1. Return Period

You have 14 days from receipt of your order to request a return, in accordance with EU consumer rights legislation (Directive 2011/83/EU).

2. Conditions

Products must be returned in their original, unopened condition and with all original packaging.

Personalised or custom-engraved products cannot be returned unless they are defective.

Opened alcoholic beverages cannot be returned.

3. Returns Process

To initiate a return, please contact geral@the-100s.com with your order number and reason for return.

We will provide a returns authorisation and instructions within 3 business days.

4. Refunds

Once your return has been received and inspected, we will process a full refund to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to an error on our part.

5. Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of receipt and provide photographic evidence.

We will arrange a replacement or issue a full refund at no cost to you.